Refund policy
Returns
We offer a 90-day return period, which means you have 90 days from the date you receive your item to request a return.
To be eligible for a return, items must be:
Returned in the same condition as received
Unworn, unused, and unaltered
With all original tags attached
In original packaging
Accompanied by a receipt or valid proof of purchase
To request a return, please contact our support team at support@rosaoffer.com
If your return request is approved, we will provide instructions on how and where to send your item.
Please note that returns sent without prior authorisation will not be accepted.
If you have any questions regarding returns, our team is always happy to assist.
Damaged, Faulty, or Incorrect Items
Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, contact us immediately so we can review the issue and take appropriate action.
Items Not Eligible for Return
Certain items cannot be returned, including:
Perishable goods (such as food, flowers, or plants)
Custom-made or personalised items
Personal care or beauty products
Hazardous materials, flammable liquids, or gases
Sale items
Gift cards
If you are unsure whether your item qualifies for a return, please contact us before submitting a request.
Exchanges
If you would like to exchange an item, the fastest way to do so is to return the original item first. Once your return is approved, you may place a new order for the desired item.
All exchanged items must meet the same return eligibility requirements outlined above.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to process and finalise the transaction.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@rosaoffer.com
Contact Details
For any questions regarding returns, refunds, or this policy, please contact us at:
Email: support@rosaoffer.com
Our legal entity is MICO CHEM GLOBAL LIMITED, with a registered address for legal correspondence at:
50 Stanley Road, Suite C, Level 7 , World Trust Tower, Central, Hong Kong Island, Hong Kong SAR.
We will reply to emails within 12 hours during working/ business days.